Customer Assistance Program (CAP)

Alameda County

Mon 8am - 4:30pm; Tue 8am - 4:30pm; Wed 8am - 4:30pm; Thu 8am - 4:30pm; Fri 8am - 4:30pm;

Cantonese, English, Mandarin, Spanish, Vietnamese

RESIDENTIAL PROGRAM REQUIREMENTS Include:1. The EBMUD bill must be in clients name.2. Must be a residential account.3. Must live at the address where the discount will be received.4. The home or apartment must have an individual water meter.(The property cannot be a commercial property, duplex, triplex, four-plex or apartment building with a single meter).5. Household must meet the CAP income guidelines in the table below.6. Cannot be claimed as a dependent on another person's income tax return (other than your spouse).Households must meet the program income guidelines shown in the table below in order to qualify for the program.Number of Persons in Household Maximum Gross Annual Household Income1-2 $62,300 or less3 $70,100 or less4 $77,850 or less5 $84,100 or less6* $90,350 or less* For each additional household member, add $6,250 to the gross annual income limit.

Fees vary according to use

Visit the website to download application or call to request an application. Must fax, email, or mail completed CAP application.

Must submit one of the following forms of identification for each household member: (Social Security cards are not an accepted form of identification). .California Driver's License or California ID (for adults) .Medical card or School ID (for minors) Must verify the household gross annual income by submitting for every household member receiving income at least one of the following: .Last year's tax return (1040, 1040A, or 1040-EZ) including all Schedules C and E filed with the return .Social Security/pension benefits statement, SSI letter, CAL Works letter, or proof of ACH deposit .Two most recent paystubs .A printout showing name, current date and income amount for County Assistance or any other source of income Note: For protection, please hide or remove the first five digits of any Social Security number on anything you submit. Must notify EBMUD if your household no longer qualifies for the CAP program. Required to recertify your eligibility every two years.