Phone Numbers
Administration: 510-537-2710
Toll-Free Support Line: 888-886-9660
Text Us
Text 898211 Monday–Friday | 9:00 AM – 4:00 PM PT
Hearing-impaired Access
Dial 711 or use your Video Relay Service (VRS) and ask to be connected to 211 (Toll Free: 888-886-9660)
Fax
510-537-0986
General Inquiries – ([email protected])
Programs – Elsa Gonzalez ([email protected])Housing – Pam Glassoff ([email protected])Volunteering – Oscar Arenal ([email protected])Media Requests/Inquiries – Jazmyn Brown ([email protected])Contracts – Tim Height ([email protected])Finance – Wanda Lassiter ([email protected])Donations – Halima Jubert ([email protected])
Office Location
211 Alameda County,
570 B Street,
Hayward, CA, 94541
Problems Connecting to 211?
If you’re having trouble reaching 211, here are the most common reasons and what to do next.
Peak Hours:
Weekdays, 10 AM – 3 PM PT
If wait times are long, try calling outside these hours or email [email protected].
Emails are reviewed Monday–Friday, and you’ll receive a reply within two business days.
Calling From Outside Alameda County
211 is county-based. If you’re outside Alameda County or can’t connect through 211:
Call our toll-free number: 888-886-9660
Calling From a Cell Phone
Most carriers support 211, but some plans or settings may block three digit dialing.
If 211 won’t connect, call: 888-886-9660
Calling From a Workplace Phone
Some office phone systems block 211 unless enabled by IT.
Try:
- Dialing 9 first
- Waiting up to 10 seconds after dialing
- Asking your IT team to allow 211 dialing
Or call directly: 888-886-9660
Calling From Home (VoIP or Cable Providers)
Certain internet based phone services (Comcast, Vonage, Earthlink, etc.) may not route 211 automatically.
If it doesn’t connect:
Use our toll-free number: 888-886-9660
Help Us Improve
If you’ve had issues dialing 211, we want to hear from you so we can fix them.
Please call 888-886-9660 and share what happened — including the phone number you used — so our technical team can investigate.