How Can 211 Help Me?
We are the essential link connecting individuals to over 2,800 social service programs in Alameda County. We know it can be hard to navigate social services and community programs. When people are in crisis or need, the last thing they want is to struggle through their search for help. When you call us, we direct you to the services you need, so you don’t have to find them on your own.
You can contact 211 for help with:
Answering Your Questions: 211 FAQ
Is 211 the Same as 911?
No. 911 is for life-threatening medical, fire, and police emergencies. 211 is for non-emergency health, human, and social service needs. During a large-scale disaster, 211 becomes the official public community information phone number to reduce the strain on 911, providing essential updates on shelters, food, and safety.
Who Do I Call for Help in Alameda County?
If you need help, call 211. Our service is designed to help everyone. You do not need to be in a desperate crisis to use 211. Whether you are a senior living on a fixed income, a single parent looking for childcare, a social worker finding referrals for a client, or a resident preparing for a major storm, we are ready to help.
Is 211 free?
Yes, our services and referrals are completely free to the public.
Is 211 confidential?
211 is private and confidential, whether you call or text. We maintain strict confidentiality protocols to ensure your privacy and safety. You can ask for help without fear or judgment.
What information do I need to provide?
You don’t have to give your name when you call 211, but providing your zip code, basic household demographic information, and a summary of your needs helps our specialists find the exact resources you qualify for so we can get you to the help you need.
Can I text 211?
Yes! You can text 211. Text your zip code to 898211. Our texting lines are managed by live community resource specialists Monday through Friday from 9 am to 4 pm PT.
Does 211 Support Non-English Speakers?
Yes! 211 support is available in over 300 languages.