Oscar Arenal is Director of Program Staff at 211 Alameda County, where he leads workforce development, supervision, and coaching to strengthen staff performance across all programs. He supports teams delivering 24/7 multilingual information and referral services, ensuring staff have clear guidance, consistent expectations, and the tools to provide high-quality, equitable support.

Raised in the Bay Area, Oscar brings lived experience that shapes his approach. Having navigated many of the same challenges as 211 callers, he is deeply committed to keeping 211 a trusted, accessible resource. He began his career as a 211 operator, witnessing the impact of real-time support, and has advanced into leadership over the past three years with a focus on building strong teams and improving service delivery systems.