Alameda County Transportation Services

2-1-1 Alameda County Resources

This is your 2-1-1 Alameda County Transportation Portal where you can explore and find a variety of transportation related resources for your mobility needs.

2-1-1 Transportation Department

The mission of the 2-1-1 Transportation Department is “to reduce transportation barriers in underserved communities in an attempt to level the playing field.” In an effort to accomplish our mission, 2-1-1 Transportation builds strategic partnerships to offer callers free and/or subsidized transportation so they can better access resources.  The 2-1-1 Transportation team also performs comprehensive reviews of Alameda County transportation and paratransit resources, ensuring 2-1-1 is able to provide callers requesting transportation assistance with accurate guidance and referrals.

Current Partnerships

Hayward Operated Paratransit (HOP): 2-1-1 Transportation partners with the HOP program to schedule subsidized Lyft and Uber rides for eligible seniors and people living with disabilities in Hayward, Castro Valley, San Lorenzo, Ashland and Cherryland.  Click here to learn more about the HOP program.

Alameda Independent Mobility (AIM): 2-1-1 is excited to announce its newest partnership with City of Alameda and the launch of a new pilot program, Alameda Independent Mobility (AIM). This program facilitates same day trip needs within Alameda County for low-income residents of the City of Alameda who are enrolled in  East Bay Paratransit.  Click here to learn more about City of Alameda paratransit resources. 

Ride United: When funding is available, 2-1-1 partners with United Way Worldwide’s Ride United program to offer callers free Lyft rides for the purposes of employment, medical, food, and vaccinations.  This program is utilized when no other transportation resources are available. 

Past Partnership

San Leandro FLEX: 2-1-1 partnered with the City of San Leandro in 2020 to provide temporary scheduling of subsidized Lyft and Uber rides for eligible seniors and people living with disabilities in San Leandro.  Click here to learn more about the City of San Leandro’s paratransit resources.

Contact Us

For more information on transportation resources, call 2-1-1 and select option 4 to speak with a Transportation Resource Specialist.  If you are calling from outside Alameda County, please call our toll free number: 888-886-9660.   You can also contact the transportation team via email at 211transportation@edenir.org.

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