Job Description
Position: Phone
Line Resource Specialist
Program Description: Eden I&R's
2-1-1 & Community Housing And Information Network (CHAIN)
Program,
an information and referral service for low-cost
housing and services, provides assessment of
need and social service
information and referral services for callers
24 hours a day, 7 days a week.
Position Description: Under the direct
supervision of the 2-1-1
& Community Programs Manager, the Phone Line Resource
Specialist will answer callers’ questions and concerns
over the phone.
Duties Include:
·
Assess callers'
needs, provide appropriate referrals to housing and services,
and advocate for callers
in complex and emergency
situations
·
Provide thorough assessment and follow-up with each
caller
·
Locate and collect
information on agencies and services
that would be useful to callers; include
developing contacts
at agencies for the purpose of networking and
obtaining services and clients
·
Assist with outreach
to potential clients by attending community
events and preparing materials such
as newsletters, flyers and cards
·
Perform other duties as determined by the 2-1-1 & Community Programs Manager
·
Work towards Alliance
of Information and Referral Systems Certification
Position Requirements:
·
At least one year of work experience
in case management or advocacy
or customer service
positions or a BA or equivalent work experience
·
Excellent time
management and organizational skills
·
Bilingual in Spanish and English PREFERRED; excellent
oral and written communication
skills
·
Ability to handle clients
in crisis and deal with crisis
management
·
Good computer
skills; familiarity with database programs desirable
·
Ability to work flexible hours, including
evenings and weekends
Compensation: $27,560
per year; benefits
Letter /Resume to: Human
Resources Administrator
Eden I&R, Inc.
570
B Street
Hayward,
CA 94541
Email: Jobs@edenir.org
Eden
I&R, Inc. is conveniently located one block from the Hayward BART station.
Equal Opportunity Employer
06/08